Compensation

Payouts for storm victims as Ofgem launches review

Storm Arwen caused devastation down the east coast

A Scottish energy firm is to pay compensation to customers cut off for more than 48 hours by last weekend’s devastating storm.

Scottish Power Energy Networks (SPEN) said about 8,000 people would receive £150 on top of statutory payments.

Most homes in southern and central Scotland have now been reconnected, but in Aberdeenshire, Scottish and Southern Energy Networks (SSEN) said about 1,600 homes were still without power.

The industry regulator Ofgem today launched a review into the impact of Storm Arwen.

This will focus on the role of the network companies in maintaining the resilience of the system and their emergency response, including their communications with customers.

Recognising that network companies across Britain have faced challenging conditions to restore power and have done so to almost a million people, 10,500 people are still without power in some parts of Scotland and the North of England.

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