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Consumer

Bank satisfaction survey

RBS slumps to bottom of class for customer service

RBS queue
A queue of customers at a branch of RBS   Royal Bank of Scotland chief executive Ross McEwan is fond of saying he wants to put the customer first. However,Read More

Fate of workers not known

Ofgem appoints Utilita to take on Our Power customers

Michael Sheen OUr Power
Actor and social activist Michael Sheen was a supporter of Our Power   Ofgem has appointed Utilita Energy to take on supplying Edinburgh-based Our Power’s 31,000 domestic customers following aRead More

Energy firm ceases trading

Sheen and Holyrood backed Our Power goes bust

Michael Sheen OUr Power
Michael Sheen visiting Our Power’s head office   Our Power, an Edinburgh-based household energy supplier backed by the Scottish Government and the social fairness activist and actor Michael Sheen, has ceasedRead More

Bank adds to closure rate

Santander urged to rethink plan to shut fifth of branches

Jessica Ennis-Hill
Santander features the athlete Jessica Ennis-Hill in its promotions   Santander is closing 15 branches in Scotland among 140 to be shut across the UK amid renewed anger at theRead More

Switching still low in some areas

Narrow tariff choices deny households cheaper fuel

power supply
Wide variations exist in switching supplier (pic: Terry Murden)   Some households are being denied the opportunity to cut their fuel bills because they have restricted meters, electric-only heating andRead More

Brits spend £25bn on phone

Buying on mobiles outstrips shopping centres for first time

shop online
Shopping on smartphones and tablets will outstrip shopping centres this year for the first time as Brits become addicted to buying goods on the go. The amount spent via smart devicesRead More

'Wake-up call' for policy makers

Car sales fall as cautious consumers rein in spending

Car showroom Perth
Sales of new cars fell, though there are grounds for optimism Car sales fell last year as consumers felt a squeeze on incomes and became more cautious over Brexit’s impactRead More

changes in calling habits

Dialling phone numbers becoming a thing of the past

Telephone box
Landlines may be going the same way as phone boxes   Dialling telephone numbers could soon be consigned to the past as Britons spend half as much time using landlinesRead More

New law proposed

Shoppers to get protection when companies go bust

shop online
Online shoppers are among the pre-payment customers who get caught out   Shoppers are to get legal protection when they have paid for products but not received them because aRead More

Retail boost on 25 December

Christmas Day bargain hunters poised to spend £1bn online

Xmas Day shopping online
Bargain hunters will be out in force on Christmas Day   Christmas Day traditions are likely to be further interrupted this year as 12 million bargain hunters spend a recordRead More