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Recognition for call centre workers

BT rewards agency staff with contracts

BT call centre staffBT has announced that the vast majority of its agency staff in Thurso are to be given BT contracts.

The 120 advisers, all with more than two years’ service, look after customers throughout the UK, and are currently on contracts with Manpower.

Kaye MacDonald, BT customer service director, said: “We’re rewarding our longest-serving people with permanent BT jobs, in recognition of all their hard work over the years.”

BT Business and Public Sector has a virtual team working in the newly-re-furbished contact centre. The team of specialists work for global, major, public sector and business customers.

“This latest commitment follows a significant recent investment in our site facilities and systems,” said Ms MacDonald. 

 The purpose-built call centre in Thurso Business Park was BT’s first Highland contact centre, opening in the Caithness town 24 years ago with just 27 staff. 

Launched by former BT chairman Sir Iain Vallance, it was named Alexander Bain House after the Caithness inventor hailed as the father of the fax machine. 

Thurso is a 24/7 operation and is one of only four BT centres handling disaster recovery across the UK.

In the last year the company has recruited 3,600 staff into customer-facing roles at its UK contact centres, and continues to recognise the importance of retaining experience by converting skilled agency workers to permanent employees.

 

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