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Compensation agreed

Shell Energy Retail pays out to overcharged customers

Shell Energy
First Utility was rebranded in March   Shell Energy Retail has agreed to pay £390,000 in compensation and redress after overcharging 8,800 customers. Electricity and gas customers paid £100,736.63 collectivelyRead More

Claims at seven year high

Payments every eight minutes to victims of car crime

Car key
A payment is made to a car crime victim every eight minutes as claims for car theft hit their highest level in seven years, according to the insurance industry tradeRead More

1,400 to be rolled out

Royal Mail unwraps parcel postboxes amid post fears

Royal Mail parcel post box (pic: Royal Mail)
The new parcel post boxes will be introduced from August (pic: Royal Mail)   Royal Mail is introducing Britain’s first parcel postboxes across the country, designed to help small firmsRead More

'Free' returns now the norm

Retailers get tough as consumers return more goods

Amazon parcels - Amazon website
Parcel post: as more people order online, returns as rising   Retailers are toughening their returns policy in light of figures revealing a sharp increase in goods being sent backRead More

Online information

Aberdein Considine launches free debt advice service

Myra Scott
Law firm Aberdein Considine has launched a free debt advice service aimed particularly those experiencing financial difficulty. The new online service is a comprehensive advice tool, where users answer threeRead More

Demand for level playing field

Tesco chief Lewis calls for 2% online tax and rates cut

Tesco
Bricks and mortar stores need help, says Tesco chief executive (pic: Terry Murden)   Tesco chief executive Dave Lewis has renewed his call for a 2% online sales tax toRead More

Which? calls for regulator

Free cash under threat as more ATMs impose charges

rbs branch closures
Many ATMs have been lost with branch closures (pic: Terry Murden)   Hole in the wall cash machines are charging for withdrawals at an accelerating rate, according to a studyRead More

Discontent over banking

Banks lose customers’ trust following branch closures

Aberfeldy bank branch closure
A third of branches have closed in Scotland, including this one in Aberfeldy (pic: Terry Murden)   Fewer than four in 10 people in Scotland trust day-to-day banking services, accordingRead More

Sunshine brings out shoppers

Easter heatwave gives ray of hope to high streets

high street shopping at Easter
Shoppers packed Princes Street, Edinburgh on Sunday (pic: Terry Murden)   Britain’s Easter heatwave has proved a boost to the struggling retail sector with high streets packed with holiday shoppers.Read More

Online firm backs UK brands

YouK launches in Scotland to promote British products

YouK
The website supporting the UK is live, but doesn’t have a dot.co.uk address   An online market place promoting businesses based in the UK was launched in Edinburgh yesterday, claimingRead More