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Consumer

changes in calling habits

Dialling phone numbers becoming a thing of the past

Telephone box
Landlines may be going the same way as phone boxes   Dialling telephone numbers could soon be consigned to the past as Britons spend half as much time using landlinesRead More

New law proposed

Shoppers to get protection when companies go bust

shop online
Online shoppers are among the pre-payment customers who get caught out   Shoppers are to get legal protection when they have paid for products but not received them because aRead More

Retail boost on 25 December

Christmas Day bargain hunters poised to spend £1bn online

Xmas Day shopping online
Bargain hunters will be out in force on Christmas Day   Christmas Day traditions are likely to be further interrupted this year as 12 million bargain hunters spend a recordRead More

Shoppers defy forecasts

Black Friday helps give retailers an unexpected sales lift

Black Friday
Shoppers took more advantage of Black Friday that first thought (pic: Terry Murden) Black Friday sales helped retailers defy expectations and report a significant leap in sales in November, accordingRead More

CMA to tackle stealth charges

Consumers paying £4bn ‘penalty’ for company loyalty

ultrafast broadband
Competition watchdogs have announced a package of reforms to stop consumers being ripped off for being loyal to companies. The Competition and Markets Authority (CMA) has investigated concerns raised byRead More

New capital rules

Watchdog plans market shake-up to cut energy bills

gas, Ofgem, price caps
Energy regulator Ofgem has proposed reforms that it says could save consumers £45 per year. It wants to lower the returns network companies can pay to shareholders, and it alsoRead More

New campaign launched

Half of households ‘fail to take up’ faster broadband

Broadband and Gloria Hunniford
Gloria Hunniford: supporting the campaign   Half of British households could switch to faster broadband, according to the telecoms regulator Ofcom which has launched a campaign and new rules toRead More

Free power Christmas present

Early payback for backers of fledgling Scots energy firm

Karin Sode
Karin Sode: ‘People are fed up with being taken for a ride’   Customers who funded one of Britain’s smallest gas and electricity suppliers will enjoy an early Christmas presentRead More

Response to concerns

Gambling firms agree curb on television advertising

Connor Goldson scored the only goal of the game for Rangers in the Europa League play-off, 1st leg tie against Ufa
Rangers and Celtic are sponsored by betting companies (pic: SNS Group)   Gambling companies have agreed a voluntary television advertising ban in response to campaigns aimed at curbing the growthRead More

Points to appear across country

Tesco and VW launch electric vehicle charging network

Electric charging points
Charging points will appear across the country (pic: contributed)   Tesco and Volkswagen have teamed up to launch the UK’s largest retail electric vehicle charging network.  The world’s biggest vehicleRead More