Disruption irks passengers

Queen St voted most unpopular rail station

Queen St is to be transformed under redevelopment work

Glasgow Queen Street has been named Britain’s most unpopular railway station by disgruntled passengers.

Almost half those using the station expressed their disapproval of the station which is undergoing a major redevelopment.

Independent watchdog Transport Focus took the views of more than 28,000 people at 56 stations and found only 58% of travellers were “satisfied” with Queen Street which serves 15 million travellers, many commuting between the city and Edinburgh.

Glasgow Central, on other hand,  made the top 10 with a 91% approval. London King’s Cross achieved a 96% score and was the most popular station, just above neighbouring St Pancras.

Transport Focus said the top priorities for passengers were arrival time information, waiting rooms and the overall look of the station when it carried out the survey between September and November last year.

Passengers were warned to expect serious disruption at Queen Street while modernisation work takes place.

The redevelopment is part of the Edinburgh Glasgow Improvement Programme (EGIP) – a Scottish Government investment in the railway infrastructure across central Scotland being delivered by Network Rail.


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