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Tag: utilities

Utility sees slump in accounts

Customers flee SSE in search for better deals

Energy company SSE, which trades in Scotland as Scottish-Hydro, lost 90,000 customers accounts in the past three months as more chose to shop around for the best deals. In the year toRead More

Campaign group steps up action

Government failure to act on ScottishPower claims a ‘disgrace’

The UK government’s failure to tackle an alleged mis-selling scandal involving ScottishPower was described today in parliament as an “absolute disgrace”. Shoppers who bought a warranty on items such asRead More

Unwanted title for energy giant

ScottishPower hits record for customer complaints

scottishpower
Scottish Power has broken the record for customer complaints in a single quarter, according to new figures. Customers issued 1,163 complaints about Scottish Power per 100,000 customers in the lastRead More

Former Aviva executive joins utility

New British Gas boss handed multi-million pound pay deal

Mark Hodges
New British Gas managing director Mark Hodges has been handed a multi-million pound pay and bonus package. Mark Hodges, who joins on 1 June, will receive up to £2.5 millionRead More

Energy company now offering free energy

ScottishPower banned from selling after failing to clear complaints

scottishpower
ScottishPower has been banned from selling for 12 days after failing to clear a backlog of customer complaints. Ofgem launched an investigation into ScottishPower’s treatment of customers in November afterRead More

ScottishPower apologises to customers for poor service

ScottishPower was today given a dressing down by the industry regulator and forced to issue an embarrassing apology to customers for poor service. Ofgem listed a number of failings byRead More