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Tag: Ofgem

Third biggest penalty imposed by regulator

ScottishPower fined £18m for poor customer service

scottishpower
ScottishPower has been hit with an £18 million fine for poor customer service. READ MORE

Borders firm to pay £250,000 to advice agency

Spark ordered to compensate customers for breach of energy rules

Spark Energy
Spark Energy has agreed to pay £250,000 to Citizens Advice to help energy consumers across the UK after the regulator found it breached switching rules and complaints handling regulations. The Selkirk-basedRead More

Ofgem tightens confidence code

Comparison sites ‘must not hide commissions’

Price comparison websites are being ordered to tell consumer which energy companies are paying them commission to display their tariffs. Ofgem, the industry regulator, says consumers need to be confidentRead More

Utilities make donation to charity

Power firms fined for household energy failures

ScottishPower and SSE have been fined £4 .6 million by the industry regulator for failing to meet government targets on household energy saving measures. The companies have agreed to giveRead More

ScottishPower apologises to customers for poor service

ScottishPower was today given a dressing down by the industry regulator and forced to issue an embarrassing apology to customers for poor service. Ofgem listed a number of failings byRead More