Ombudsman concedes
Waspi claims legal victory in pensions fight

Waspi campaigners have fought for years against the change (pic: Terry Murden)
Pensions campaigners say they have scored a major victory in their fight to win compensation for 1950s-born women affected by changes to the state retirement age.
In an unprecedented early ruling, the Parliamentary and Health Service Ombudsman has settled a judicial review claim brought by the Women Against State Pension Injustice group over the period of notice of the change given to those affected.
The PHSO also accepted there had been no proper consideration of his own guidance on compensation for loss of opportunities.
An order submitted to the High Court for approval will now see crucial parts of the Ombudsman’s stage 2 report quashed and reconsidered. His draft Stage 3 report – which describes the level of compensation women should get – will also be rewritten.
His July 2021 report found that 1950s-born women should have had “at least” 28 months’ more individual notice of the changes.
“For women who were not aware of the changes, the opportunity that additional notice would have given them to adjust their retirement plans was lost,” he concluded.
But he then changed tack. In a so far unpublished second stage report, he went on to make what he now concedes was a ‘legally flawed’ calculation about the impact that maladministration had.
The PHSO had decided to assess the injustice suffered by WASPI women on the premise that each woman affected would have received a letter notifying them of changes to their state retirement ages exactly 28 months earlier than they did.
In the case of the many women who never received a letter, he calculated the 28 months by reference to the dates women in similar circumstances received such letters.
WASPI challenged this approach in court, arguing that counting 28 months backwards from the dates on which women received letters was ‘irrational’ as it failed to take account of three periods during which the DWP had paused its already belated direct mail campaign.
The flawed calculation could make a massive difference to the losses women suffered because of the DWP’s maladministration.
Lawyers acting for the affected women successfully argued that if DWP had started its direct mail programme when it should have – and sent the letters out without ‘pauses’ – many of these women would have taken different ‘life-changing’ decisions about their work and retirement plans.
WASPI chairwoman Angela Madden said: “This is a real milestone on our very long journey to justice.
“The PHSO’s Stage 2 conclusions were clearly irrational, and had to be challenged. We are delighted that he has conceded on all the material points in our legal argument and will now reconsider his findings.
“Such a big victory would not have been possible without the support of thousands of ordinary women who dug deep to fund our case. The PHSO could see that we would not just accept flawed conclusions and quietly go away.
“Now we call on all political parties to commit to fast, fair compensation for WASPI women in their manifestos at the next election. With one of our number dying every 13 minutes, there’s not a second to waste in recognising the financial loss, hardship and trauma DWP’s incompetence has caused.”
WASPI’s solicitor, Caroline Robinson of Bindmans, said: “A huge group of women who had been let down badly by the DWP placed their trust in the Ombudsman to get to the bottom of why that happened, why it was unjust and to recommend a fair remedy.
“Regrettably, the Ombudsman also let them down with his deeply flawed Stage 2 report. But our clients are pleased that the Ombudsman had the humility to recognise his errors when challenged and agreed to withdraw the report and reconsider his approach.
“Our clients are hopeful that this will lead to a fairer outcome for those affected by the DWP’s maladministration.”
I feel it’s been an injustice to us women. Most of us earned our National Insurance stamps and still working.
Kind Regards
Carol
Every WASPI lady who has fought for the last 7 years deserves full compensation for the loss of their pension. The government and HMRC expected us not to appeal but when something so cruel happens without warning, justice must prevail.
Hope our hopes not dashed