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‘Engagement’ app targeting wider UK market

Engaging: Simon Edgar and Paul Reid

An app that helps health service managers monitor feedback from doctors and other frontline staff is being offered to the wider public and private sectors.

Developed by Scottish startup Trickle, the “How was your day?” app provides real time data to help deal with employee engagement and well-being issues.

It is the result of a collaborative project part-funded by Scotland’s Chief Scientist Office.

A pilot project is being run with NHS Education for Scotland, NHS Lothian, NHS Tayside, the University of Aberdeen and the University of St Andrews.  

Trickle was set up in 2018 by Paul Reid, who founded geospatial solutions specialist Sigma Seven which was acquired by FTSE 100 business outsourcing group Capita in 2015.

Staffing has quadrupled to 16 over the last year and now a sales team is in place to target the corporate and public sectors across the UK. 

Recent customer wins include transport operator FirstGroup, West Dunbartonshire Council, Aberdeenshire Council, the Scottish Legal Complaints Commission and Food Standards Scotland. 

Mr Reid, said: “Trickle came through the Scottish Government’s CivTech digital accelerator programme, so we’ve been closely aligned with the public sector in Scotland since our early days. 

“While the last year has seen us expand our activities with the Scottish Government and NHS Scotland, particularly in light of challenges around the coronavirus pandemic, we’re also rapidly growing the corporate sector side of the business and are increasingly engaging with organisations across the UK.”

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Dr Simon Edgar, director for medical education at NHS Lothian, said “The most joyful and engaged healthcare staff feel both physically and psychologically safe, appreciate the meaning and purpose of their work and perceive their work life to be fair and equitable. 

“This fantastic enhancement to the Trickle platform will give us real time data and a direct connection to the voice of our doctors in training to help us create positive change together.”

Trickle’s new hires in 2020 covered its new customer wellbeing team, marketing, sales and tech roles, while Reid plans more recruits this year when Trickle plans to embark on its next external investment round. 

A number of angel investors who had previously backed Sigma Seven, supported Trickle in its most recent round, a £1 million seed funding round led by Techstart Ventures. 

Mr Reid added: “This year’s focus is on sales growth and scaling up the business, underpinned by the further development of our product to ensure it’s even better at supporting our clients around positive workplace engagement and wellbeing. 

“It’s never been more important for organisations to focus on meaningful employee engagement, wellbeing, and mental health as they strive to become more people-centric.  What we know is that the right kind of digital tools can help to address these pressing areas, resulting in greater happiness, productivity and staff retention.” 

In November, Trickle was selected as a Regional Winner (Scotland) in Tech Nation’s Rising Stars 3.0 competition, a nationwide competition that seeks to find the most innovative and exciting digital tech startups in the UK.  



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