Smith returns to key role at Network ROI
Richard Smith has returned to Network ROI as service delivery manager. He previously worked for the company as the client services manager.
Mr Smith, pictured, brings 35 years’ experience from a career in information technology, having worked in many large corporates including Royal London, Unisys, Scottish Provident, Edinburgh Airport, Murray Group, Lloyds, RBS, Clydesdale Bank and Virgin Money.
Mr Smith said: “I join Network ROI at an exciting time, with the chance to help develop and shape the companies service delivery management.”
He said that because Network ROI is an employee-owned business he has the opportunity to influence the company’s direction, be part of the decision making and mentor colleagues in the service desk team.
Keith Bevan, CEO, said “This role represents one of our most important core activities where the ITIL framework helps shape our data driven decision making business model.
“Richard brings not only a deep understanding of best practice but a key understanding of how this can be applied to our diverse UK client base.”