Changes in the office

Covid will see flexible working for nine in ten staff

open office

Office working will change for many employees

Almost every financial services company expects to introduce an element of home working as a permanent feature as a result of the Covid pandemic.

A new report from Lloyds Bank says nine in ten (89%) financial institutions plan to maintain flexible working patterns for employees.

Eight in ten (81%) expect to use digital platforms like Microsoft Teams and Zoom to liaise with clients. Two-thirds (68%) will use new technology to automate more work.

The findings are included in Lloyds Bank’s fifth annual Financial Institutions Sentiment Survey, which gathers views from major banks, asset and wealth management firms, insurers and intermediaries.

The figures follow recent reports that big firms such as PwC, Standard Life Aberdeen and Schroders expect to have fewer staff in their offices.

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