Challenge for stores

Shoppers urge retailers to set up click & collect facilities

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Shoppers want to buy online and collect at their convenience

Time-pressed shoppers want more click & collect facilities as new research shows they could be a lifeline for struggling retailers.

A third of retailers report in-store sales increasing after setting up such a facility and 90% are now planning to invest in the service over the next five years.

Almost the same number (87%) say click & collect is their fastest growing delivery option, with seven in ten shoppers (68%) now choosing to pick up online orders in-store.

The UK Click & Collect market set to grow 45% to £10 billion by 2023, according to new research by Barclaycard.

Convenience appears to be a driving factor behind the click & collect trend, with 42% of consumers saying that they rely on these services because they are out during the day, and a further 15% select this option because they cannot have deliveries sent to work. 

Against a backdrop of widespread store closures taking place across the UK, 60% of Brits are calling on businesses to team up so that they can collect purchases in more locations. Nearly three in ten customers (29%) already pick up items ordered online at local shops or lockers, and 68% of retailers expect demand for this to increase in the next year.

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