Schuh stays one step ahead with point-of-sale Opal software

Caroline Robertson and Michael Thomson

IT firm Opal has clinched a six-figure contract with Schuh to manage more than 2,000 mobile Apple iOS point-of-sale (POS) devices across the footwear retailer’s 132 stores. 

Schuh invested in Apple iOS devices including iScan app and mobile payment devices for customers to browse available stock and pay for items across its stores without queuing or having to use a single payment terminal.

The firm was seeking a more efficient way to manage these devices to access information about their location, automatically apply security patches and enable customers to get updates on the schuh app.

Caroline Robertson, head of store systems at Schuh, said: “We’re trying to move away from physical cash desks so we can create space for additional products in our stores and deliver a more personal service for the customer. These devices are therefore really important to us so it’s vital we’re able to monitor and manage them effectively.  

“We needed a robust software management tool which allows us to track the movement of these devices and how they’re being used. If someone has lost a device, for example, we need an effective way of checking what time it was last used and who entered the data. 

“We also wanted a way of linking our devices to Apple so they could regularly receive software updates to make them more secure and efficient.”

Andy Metcalfe, managing director of Edinburgh-based Opal, said: “Companies that operate across multiple sites in different locations need a solution that will enable them to manage all of their mobile devices – and in schuh’s case, this amounts to rather a lot.”

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