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Neatebox secures £180,000 from investors to scale up disability app

Welcome app Neatebox

Welcome app: investment

Neatebox has raised more than £180,000 from investors as it continues to capitalise on the huge market for its Welcome app, which gives businesses and venues advance notice of customers’ disability requirements. 

Theg business has attracted the funding from business angel syndicate Equity Gap, Scottish Enterprise and a number of private investors. A second tranche of funding will follow later this year, taking the overall investment to around £300,000.

It was advised in the investment round by Scottish law firm Harper Macleod and angel investor and Neatebox chairman Evelyn Simpson.

Neatebox founder and chief executive Gavin Neate is a former guide dog mobility instructor who originally created an app for use at pedestrian crossings before focusing on its potential to solve a fundamental customer service need.

He said: “There is a massive opportunity to scale up and roll out Welcome to the point where it is omnipresent and it is reassuring that our investors share our ambition to make this a reality.

“We’re receiving fantastic feedback from both businesses and disabled users wherever it is deployed, and this funding will allow us to really scale the business and reach more venues and hopefully positively enhance the lives of more and more disabled people.

Disabled people can use Welcome to let services or venues know when they are going to arrive and what kind of extra support they might need. Their phone then alerts the service provider when they book, when they trigger the building’s Geo-Fence and when they arrive at the venue.

Earlier this month the app was introduced to the Scottish Parliament site which joined Edinburgh Airport, Jenners, Double Tree Hilton and Royal Bank of Scotland & NatWest among the prominent early adopters of the technology.

“The new funding will allow the business to continue scaling up by growing its marketing, sales and customer support teams, as well as bringing in more software development expertise.

Northlink Ferries is the most recent business to adopt the product, the transport operator introducing Welcome to all of its services. 

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