Boost for Kirkcaldy

£1m RSA grant lures Vericall’s 209-jobs centre to Fife

Contact centre

New jobs embrace new technologies


Scottish Enterprise and Fife Council worked together to persuade a contact centre firm to establish a facility in Kirkcaldy.

SE lured Vericall with a £1 million regional selective assistance grant to support the creation of 209 jobs over the next two years. The company will move into Lomond House at the town’s John Smith Business Park. Its clients include blue-chip firms, and a major new client is to be announced soon.

All the roles at VeriCall will be full-time and permanent and meet the Scottish Living Wage of £9 per hour. A recruitment drive by the company is currently under way.

Scottish Government Minister for Business, Fair Work & Skills, Jamie Hepburn, said: “This £1m grant is an example of how the Scottish Government, through Scottish Enterprise, are working to support inward investment to communities across Scotland, helping to create new jobs and attract new investment.”

Founded in 2017, VeriCall has attributed its growth to recognising that consumers increasingly wish to engage with businesses via social media or direct messaging services.

Managing director Adam Taylor, said: “Whilst researching potential locations we were drawn to the warm and accommodating nature encountered in Fife which matches the manner in which we wish to represent our clients.

“Fife Council also demonstrated a desire to cultivate innovative, technology focussed businesses to create sustainable employment opportunities for future generations. This is an aim I am personally motivated to assist with.”

Scottish Enterprise provide RSA grants to investment projects that will create and safeguard employment in selected areas of Scotland. In the financial year 2017/18, Scottish Enterprise offered £14m in RSA grant funding to 75 companies to support expansion plans and job creation.

Scottish Enterprise worked in partnership with Fife Council to attract VeriCall to the Kingdom, fending off competition from other UK locations.

The Scottish Government and Fife Council set up the Fife Task Force to assist the area, following local job losses

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