Three experts in key roles

Strategic promotions at RBH to promote hospitality

Hotel team

Promotions: Joyce Broomhead, Hannah Elliott and Niki Fincham


Hotel management company RBH has announced strategic enhancements to its HR team, putting three senior experts into key roles.

Niki Fincham, group learning and development manager, is joined by Joyce Broomhead in the role of group talent and resourcing manager and Hannah Elliott as group culture and reward manager – both of whom were formerly area HR managers within RBH.

Between the three, they boast more than 70 years’ experience in hotel industry human resources, and have each been tasked with a specific area of focus.

Ms Fincham has worked in the role of group learning and development manager since 2011, setting up training initiatives that have opened up myriad options for employee development.

Ms Broomhead will act as a dedicated in-house recruiter, focusing on attracting the best talent. Ms Elliot, meanwhile, will concentrate on compensation, wellbeing, communication and engagement with existing employees.

Martin MacPhail, director of human resources for RBH, said: “Our internal HR team has always been made up of generalist roles – people with a broad knowledge of all facets of recruitment and human resource – which in the past worked quite well for us.

“However, over the years we’ve been trying to shift and challenge the perception that working in hospitality and hotels is a short-term career option. More recently, we have had to deal with labour market changes that have resulted from uncertainties surrounding Brexit.

“To spread the message that hospitality is a rich and long-term career path both externally, to those we want to attract into the industry, and internally, to those we want to retain, nurture and develop, we’ve had to make changes at our very core, which has meant evolving from generalist roles and focusing on three main specialist HR areas.

“It’s all about finding the right people and keeping them – that’s our ethos. So I am delighted to see Niki, Joyce and Hannah working in new and developed roles that could open up exciting opportunities for our existing employees, and for those hospitality specialists of the future.”

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