Ofgem takes action

SSE pays £700,000 after missing gas meter target

SSE advertisingSSE Energy Services, the domestic retail arm of SSE, has been hit with a £700,000 penalty for missing targets to install gas smart meters for customers last year.

Suppliers are required by law to take all reasonable steps to roll-out smart meters to all homes and small businesses by the end of 2020.

SSE met its electricity smart meters installation target for 2018, but only hit its gas target in February this year.

SSE has agreed to pay into Ofgem’s consumer redress fund administered by the Energy Savings Trust, which supports consumers in vulnerable situations and the development of innovative products or services not currently available to energy consumers.

Due to the steps SSE has taken, Ofgem has decided not to take formal enforcement action. Ofgem is closely monitoring suppliers’ approaches to the roll-out of smart meters and said it will hold suppliers to account if they do not meet their obligations.

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