Downtime for users

Facebook facing income loss after outage hits millions


Many users of Facebook were unable to access the site

Facebook users were still facing difficulties accessing the network after it suffered its biggest outage in a decade.

The service was out of action for more than 12 hours leaving many of its 2.5 billion worldwide users also unable to access Instagram. The company has not yet explained the cause of the down time, the most severe in the company’s history.

The last time the site was down for this length of time was in 2008 when 150m users were on the platform.

Yesterday it was forced to use rival network Twitter to inform users that it was working to resolve the issue as soon as possible and confirmed that the matter was not related to a distributed denial of service (DDoS), or cyber attack.

Social media users in parts of Europe, Japan and the United States, were affected, causing a backlash from marketers and advertisers. The outage will likely cost Facebook, the world’s second largest online advertiser, millions in lost revenue.

The company told Bloomberg that it was still investigating the overall impact “including the possibility of refunds for advertisers.”

Facebook founder Mark Zuckerberg later announced the departure of the firm’s chief product officer Chris Cox and head of WhatsApp Chris Daniels.

Mr Cox joined in 2005, a year after Facebook was founded, while Mr Daniels took up his role only a year ago.

No reason was given for their departure.

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