Passengers arrive in wrong city
BA investigates as Dusseldorf flight lands in Edinburgh
Passengers found themselves in Edinburgh by mistake (pic: Terry Murden)
British Airways has launched an inquiry into how one of its scheduled flights from London to Düsseldorf mistakenly flew its passengers to Edinburgh.
The plane was due to make a one-hour trip from London City to Germany but instead landed in Scotland where the 80 passengers spent two and a half hours on the tarmac before setting off for their true destination.
The flight was run by German company, WDL Aviation, under a “wet-lease” arrangement where the plane and crew are hired under BA CityFlyer branding.
BA blamed paperwork with the pilot following flight plan orders from Germany. Passengers, who could be due at least €250 (£215) in compensation, steadily became aware that the plane was heading in the wrong direction although there was no indication from the flight crew.
An investigation has been launched by BA and WDL. A BA spokesman said: “We have apologised to customers for this interruption to their journey and will be contacting them all individually.”
WDL Aviation said: “We are working closely with the authorities to investigate how the obviously unfortunate mix-up of flight schedules could occur.
“At no time has the safety of passengers been compromised. We flew the passengers on the flight with number BA3271 to Düsseldorf after the involuntary stopover in Edinburgh.”
A new direct service between Edinburgh and Vienna will be added from October provided by Laudamotion which is Austria’s biggest low-cost airline.
The airline will use Airbus 320s for the three-times a week flights.