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Retailer shifting online

Two Scottish M&S stores among 14 more to close

Marks & Spencer

M&S: greater focus on online shopping


 

Marks & Spencer is to close a further 14 stores – including East Kilbride and Falkirk – taking the total due to close by 2022 to more than 100.

The high street chain said it was reshaping its UK store estate in line with its target to take at least a third of sales online. 

Twenty one stores have already closed and alongside relocations, conversions, downsizes and the introduction of concessions, the company said the closures will “radically reshape M&S’s Clothing & Home space”. 

The next 14 Clothing & Home stores that will close or are proposed for closure in 2018/19 as part of the transformative programme are:

  • Bayswater, Fleetwood Outlet and Newton Abbot Outlet: to close by the end of July 2018;
  • Clacton and Holloway Road: to close by early 2019 to coincide with new nearby Food stores opening;
  • Darlington, East Kilbride, Falkirk, Kettering, Newmarket, New Mersey Speke, Northampton, Stockton and Walsall: proposed for closure and will now enter a period of consultation with all 626 affected employees. Should these stores close, all colleagues would be redeployed or offered redeployment at other stores before redundancy is considered.

Sacha Berendji, retail, operations and property director at Marks & Spencer, said: “We are making good progress with our plans to reshape our store estate to be more relevant to our customers and support our online growth plans.

“Closing stores isn’t easy but it is vital for the future of M&S. Where we have closed stores, we are seeing an encouraging number of customers moving to nearby stores and enjoying shopping with us in a better environment, which is why we’re continuing to transform our estate with pace.” 

The plan is to have stores that will be larger, digitally enabled, better located and “more inspirational” for customers.

They will also be supported by a seamless online experience across all digital channels including mobile and social, and by a conveniently located network of Food stores that offer customers a next-day collect in store service for Clothing & Home purchases.

See also:

Transformation to be accelerated as profits slump

 



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