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Edinburgh property letting

Skyscanner owner opts for One Lochrin Square

One Lochrin Square

One Lochrin Square will house travel agency call centre

Skyscanner’s Chinese owner is basing its 200-job call centre in a new office development in Edinburgh.

The world’s second largest online travel agency Ctrip acquired Skyscanner last November and last month unveiled plans for a customer contact operation.

It will be the first tenant at One Lochrin Square in a deal brokered by Knight Frank acting for the landlord. Eric Young & Co represented the tenant.

The Shanghai-based online travel agency is receiving financial support from Scottish Development International.

It has been expanding its travel services for both outbound Chinese travellers and international travellers for several years.

The Edinburgh call centre aims to provide a “high-level customer service experience across time zones and languages.”

The call centre will be operationally independent of Skyscanner.

The accommodation will include a games zone and a collaborative space for research and development.

One Lochrin Square was re-launched by UBS Asset Management in March this year after undergoing a major refurbishment.

The building has been specifically targeted at Edinburgh’s burgeoning technology, media, and telecommunications (TMT) sector, which has grown to be the main source of commercial property activity in the city over the past couple of years. 

The building consists of 64,000 sq. ft. of contemporary Grade A office space over five floors, with the ground floor also “de-furbished” – a property trend which accentuates a building’s existing features by offering stripped back, loft-style office accommodation.

Toby Withall, office agency partner at Knight Frank, said: “Ctrip’s commitment to the city is welcome inward investment, creating a substantial number of new jobs.

“It’s also further confirmation that Edinburgh, and its TMT offering, is on the right track.”

He said news of a further tenancy is expected shortly. 

Ctrip director, Coley Dale, added: “It was clear from our previous visits that Edinburgh was the ideal base for our dedicated call centre.”

Ben Reed, director at joint agent JLL, said: “There has been a great deal of interest in One Lochrin Square since its launch, which underlines the continuing strength of Edinburgh’s Grade A office market – especially where buildings can offer characterful larger open-plan floors.”


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