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200 jobs planned

Skyscanner owner invests in call centre

Skyscanner

Call centre will be independent of Skyscanner


Chinese company Ctrip, which bought Edinburgh travel search engine Skyscanner for £1.4 billion, is to open a 200-job contact centre in the city.

The Shanghai-based online travel agency is receiving financial support from Scottish Development International.

China’s largest and the world’s second largest online travel agency has been expanding its travel services for both outbound Chinese travellers and international travellers for several years. The Edinburgh call centre aims to provide a “high-level customer service experience across time zones and languages.”

The call centre will be operationally independent of Skyscanner.

Ctrip director Coley Dale said: “[The] leadership team has visited Edinburgh several times since the acquisition of Skyscanner at the end of last year. It is clear to us that there is considerable talent in Scotland and the city makes an ideal base to open a dedicated call centre.

“While Chinese travellers continue to be the focus for Ctrip, we’re step by step investing in our services across the world. We’re excited to be building roots here in Edinburgh and will be recruiting at scale for our new office.”

Managing director of Scottish Development International, Paul Lewis, said: “We are delighted Ctrip has chosen Edinburgh for its first call centre outside China.

“The company joins many international investors which recognise the strength of our skills base, competitive business environment and effective support network.  We look forward to working with Ctrip to help deliver this significant investment and new jobs for Scotland.”

Skyscanner continues to be run independently with the same management team.

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