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Issue over commercial fairness

BBC will take 20 days to respond to complaint

BBC Scotland
BBC Scotland (photo by Terry Murden)

The BBC says it will take up to 20 days to respond to a complaint lodged by Daily Business about its preferential treatment of media titles.

Daily Business first complained in May but because there was no resolution a second complaint was lodged last month.

The complaint concerns the BBC’s continued promotion of selected media in its review of news headlines. Daily Business states that this is in breach of the BBC’s editorial guidelines and that it fails to acknowledge the shift in the way news is consumed, with greater numbers moving to online news services.

In its response, received yesterday, the BBC says:  “Thank you for taking time to contact us again recently. This is an update to let you know that although we had referred your complaint to the relevant people, we regret that it may be a little longer before we can reply.

“We investigate and reply to most complaints at this stage of the complaints service within 20 working days (around four weeks), but cannot do so every time. It depends on what your complaint was about or how many others we are investigating, and can sometimes be affected by practical issues. For example a production team may already be working on another programme or have gone on location.

“We apologise for this and have been in touch with the relevant staff again. We therefore ask you not to contact us further in the meantime.

“In the meantime thank you for contacting us – we appreciate your patience.”

Daily Business editor Terry Murden, said: “This is an automated response similar to previous correspondence, but at least someone seems to be on the case.

“This is an important issue of commercial advantage being given to media titles which are being promoted on a daily basis by the BBC to the detriment of those which are never mentioned.”

Related articles:

Full text of the complaint

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