Walsh says airline will learn
BA says computer failure due to ‘human error’
British Airways’ parent company has blamed human error for the IT meltdown that led to travel chaos for 75,000 passengers.
Willie Walsh. chief executive of IAG, said an engineer disconnected a power supply, with the major damage caused by a surge when it was reconnected.
There will now be an independent investigation from which the company says it will learn from the experience.
Mr Walsh, attending an annual airline industry conference in Mexico said the engineer was authorised to be in the data centre, but was not authorised “to do what he did”.
BA and IAG have rejected claims that the incident was due to BA chief executive Alex Cruz’s decision to outsource the airline’s IT department to India as part of cost-cutting measures.
Mr Walsh apologised again for the incident, saying: “When you see customers who suffered, you wouldn’t want it to happen to any airline or any business.”
He added: “”I wouldn’t suggest for one minute we got communications right at BA, we didn’t.”