Main Menu

Jobs delivered on target

Ascensos opens for business in Clydebank

John DevlinContact centre business Ascensos has opened a facility in Clydebank, creating 160 of the 600 jobs it promised to deliver over three years.

The Motherwell-based company manages multi-channel customer services on behalf of retail brands such as Karen Millen, Argos and Boohoo.com.

It said in July that it intended to open an operation in Clydebank and it has leased and refurbished an old contact centre for Clydesdale Bank.

It has been supported by a Scottish Enterprise regional selective assistance grant of £250,000, part of a £1.8m package of support pledged when the company was established in 2013.

The expansion also safeguards 300 jobs from a previous service provider with the transfer of jobs to Ascensos.

The company has recently secured an extension to its contract with B&Q and earlier this year acquired HECC, a Dutch contact centre business with operations in The Netherlands and Romania. This will allow the company to expand its multilingual portfolio.

John Devlin, chief executive, said: “2016 has been a very exciting and successful year for us. We continue to develop our business at a remarkable pace and scale.

“To facilitate this growth we are delighted to be expanding our Scottish operations with our new centre in Clydebank and we are very grateful for the level of support provide by Scottish Enterprise.

“Clydebank will be a key location for us in the coming years and we have been highly encouraged by the skills, quality and calibre of the local workforce.”

Business Minister Paul Wheelhouse, said: “This expansion will be a very welcome boost for both Clydebank and Scotland – especially as we approach the festive period. It is hugely encouraging to see a Scottish company, with an impressive range of clients already, invest in a local area and be able to expand into an international market.”

Adrian Gillespie, managing director of growth companies at Scottish Enterprise said: “We are delighted to support Ascensos as it expands, and that our investment will help the company create more jobs in Clydebank. This marks an exciting time for the business, with the landmark move to new premises and the promising opportunities ahead.”



Leave a Reply

Your email address will not be published. Required fields are marked as *

This site uses Akismet to reduce spam. Learn how your comment data is processed.