More than 180 jobs affected

HSBC to close Edinburgh contact centre

HSBCHSBC is closing its call centre in Edinburgh and offering 186 staff the opportunity to relocate to Hamilton.

The bank’s announcement comes a week after saying its technology cenre in Stirling will close with the loss of 90 jobs.

HSBC employs 3,700 staff in Scotland. Joe Gordon, head of UK contact centres, said the move would centralise the bank’s contact centre operations in Scotland and see 1,300 employees based in Hamilton.

“Our intention is that as many of our colleagues as possible will move with us to Hamilton,” he said.

“With the exception of three roles which are duplicated and have been placed at risk of redundancy, all colleagues have the option to move with their roles to Hamilton.

“We will be offering relocation support in accordance with our relocation policy.”

Unite assistant Scottish secretary Mary Alexander said: “Unite believes that the closure of this contact centre is badly timed – as staff in other contact centres are telling us that they are already very stretched.

“We have made it clear to HSBC that we are strongly opposed to any compulsory job losses, and the Bank is offering jobs in their Hamilton contact centre for almost all the people currently employed in Edinburgh.

“But we know that the option of relocating to the new site will be very difficult for many staff. The union is on hand to provide support and advice to our members and to make sure their rights are protected.”

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