Expansion for Motherwell firm

Ascensos goes Dutch with first overseas acquisition

Dermot JenkinsonContact centre company Ascensos has made its first overseas expansion as it builds its multilingual services.

The 500-employee Motherwell company said its purchase of Dutch firm HECC for an undisclosed sum will see it expand into new industry sectors and geographic territories.

Ascensos said its clients are increasingly requesting larger teams of advisors able to deliver services in multiple languages across different countries.

It already has long-standing deals with a number of big blue chip firms in Britain, including B&Q, Karen Millen, Argos, Oasis and ScottishPower.

HECC has 70 staff in the Netherlands and Bucharest in Romania and will give Ascensos added capability.

The Scottish firm was established in 2013 by beCogent veteran Dermot Jenkinson together with John Devlin and Katrine Young.

Mr Jenkinson (pictured), executive chairman, said: “This is a strategically important acquisition that will allow us to extend our reach into Europe and offer our clients a broader range of high-quality, multi-lingual solutions.

“HECC has an impressive list of clients and we are very optimistic about developing our combined, wider business in the period ahead.”

HECC can service clients in 12 languages in the consumer goods and IT sectors in Western and Eastern Europe and in South America.

Its chief executive Hans Jansen said: “I am excited about our new relationship and am looking forward to challenging opportunities and growing together with Ascensos.”

In July Ascensos said it was to grow its workforce by more than 300 and open an office in Clydebank.

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