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New customer director

Burnett completes Spark’s new team

Shaun Burnett 3Shaun Burnett has joined the Scottish Borders-based Spark Energy as director of customer and brand experience, and completes the senior team following its management buy-out.

Burnett was previously senior marketing manager at British Gas, and prior to that he was head of marketing and communications at Lothian Buses.

He has worked in senior marketing, customer and communications roles in a range of sectors including energy, public transport, financial services, FMCG and electronic security.

Spark Energy chief executive Chris Gauld said: “Shaun brings very specific talents to the mix in our leadership team, which now has all the capabilities we need to tackle the next stage of our growth.

“It might seem that we have brought Shaun in solely because of his recent senior position at one of the Big Six energy suppliers, and that is certainly important. But his work at Lothian Buses is especially relevant as we look to double our customer base while continuing to reduce costs, remove hassle and improve the experience of tenants right across the UK.

“Our new digital platforms create huge opportunity for our teams and our customers and this is a key area for him to drive forward.

“Shaun’s development of the Transport for Edinburgh branding strategy and, critically, the creation and implementation of an industry-leading digital, mobile and multi-channel strategy are particular highlights for us. The app alone had 30,000 downloads in the first month.”

Burnett joins other recent appointments in continuous improvement director Callum McCosh, energy services director Steve Storey and commercial director Ian Crowther who alongside director of people and culture John Hawkins, financial controller Mark McKenna and Director Legal and Regulation Debbie Harding are charged with doubling the size of the business following the MBO led by Mr Gauld and CFO Hamish Osborne.

Mr Gauld added: “We now have over 300 staff, are about to recruit again substantially and to deliver on our commercial and service promises for the year to end June.”

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