Asset manager makes first APM move

Baillie Gifford appoints Assure for IT control

Doug MoreGlobal asset management firm Baillie Gifford has appointed Edinburgh-based Assure APM to gain greater forensic insight and control of its IT systems.

Baillie Gifford’s assets under management are valued at around £130 billion and Assure was appointed following a pilot of its ‘Advanced Performance Management’ technology across Baillie Gifford’s IT environment to monitor and manage the firm’s network, server and virtual infrastructure.

The partnership highlights the growing demand for businesses to enhance visibility across their IT estate as newer, more powerful business applications become more common, leading to an increase in the complexity of systems.

IT partner at Baillie Gifford, Richard McGrail said: “We push our IT systems hard and continue to look for ongoing improvement – we are always willing to invest in clever technology to ensure maximum efficiency and security.

“We now have much greater visibility and control of our IT environment. We have been delighted with the deep forensic insight and control Assure has offered and are already noticing considerable benefits for our IT support teams.”

Assure chief executive Doug More (pictured) said: “operating in such a large global marketplace, Baillie Gifford needs to be in full and constant control of its IT systems to ensure it is delivering an optimum service to its clients.

“Baillie Gifford has incredibly high standards, and it was a challenging and rewarding experience working with its high calibre team to raise the bar just that little higher.

“The initial trials rapidly highlighted issues that traditionally require considerable resource to identify and this has strengthened the firm’s IT systems to further reduce the likelihood of outages or performance degradation.

“I am delighted with the outcome, especially to be generating even further efficiencies through visibility and control of Baillie Gifford’s complex multi data centre environment.”

Assure APM announced its official launch last month and is working with global leaders in performance management, Riverbed, to provide solutions that enhance both visibility and control.

Assure APM and Riverbed have teamed up to develop a unique range of integrated management tools to eradicate unnecessary IT downtime or degraded IT service and help increase user productivity.

Assure services have already been used in a range of organisations across public and private sectors including Barchester Healthcare and Angus Council.

Baillie Gifford is the first asset management firm in the UK to form a partnership with an advanced performance management provider, a business model that has proven popular with similar firms in the US.

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