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Ofgem launches inquiry

Scottish Hydro facing probe over payment plan

Ofgem, the energy watchdog, has launched an investigation into Scottish Hydro owner SSE over claims its pre-payment meter processes failed to offer proper options to customers.

There have been concerns about the electricity and gas utility’s approach to switching its customers onto pre-payment meter tariffs, particularly those in potentially vulnerable situations.

The investigation examines whether the company breached Ofgem’s standards of conduct which aim to ensure suppliers treat customers fairly.

It will examine whether the supplier breached licence conditions which require it to provide appropriate information, and ensure consumers’ ability to pay when suggesting alternative payment methods.

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