Mayes joins Business Stream’s customer team
Most recently head of customer experience at Standard Life, Ms Mayes has an extensive background in customer service, gained in the utilities market with ScottishPower and in the financial sector where she has held a number of senior roles.
Based in the company’s Edinburgh head office, and reporting into chief executive Johanna Dow, she will be responsible for all aspects of customer service delivery for Business Stream’s customers across the UK.
Ms Dow said: “With an increasingly competitive market in Scotland, and less than a year to go to the opening of the retail water market in England, customer service will be one of the key differentiators between suppliers.
“We need to maintain our current excellent standards and look for ways to enhance them even further. Jo brings a great mix of leadership skills and best practice gained from other industries that will help us achieve that.”
Ms Mayes added: “This is an exciting time to be joining one of the industry’s most progressive companies. I’m looking forward to working in the utilities sector again, drawing on my relevant experience at WICS and ScottishPower. But I also aim to bring some fresh insights from the financial services sector.”