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Leigh Day chooses TSG as IT partner

James HarrisonProminent London law firm, Leigh Day, is investing in its IT support systems in a strategic move that will allow the firm to concentrate on managing its continued growth.

The decision will see national IT specialist Technology Services Group (TSG) partner with Leigh Day, future-proofing 400 staff in its London and Manchester offices in line with technological advances.

James Harrison (pictured), associate director of IT at Leigh Day, explained: “The firm is going through periods of growth which at times are difficult to predict. In order to help make sure this growth continues it is important we have robust technologies and systems supporting the firm.

“As part of our long-term strategic plans we wanted a reliable and proactive IT partner to support those decisions and effectively advise what we should and shouldn’t be doing.

“TSG came recommended to us, having spoken to other national law firms. We were impressed by their IT support service, TSG SystemCare, which would give our IT Team much more time and resources to concentrate on the day to day tasks we encounter.”

TSG SystemCare is an advanced 24/7 monitoring solution combining sophisticated remote technologies with a highly qualified team of support professionals and engineers. It is designed to protect businesses against catastrophic system failure, downtime and data loss minimising the frustrating and costly downtime that often prevents businesses concentrating on developing and growing.

Mr Harrison continued: “So many of our lawyers’ day to day work is conducted through Outlook so any systems outage that affects email could prove chaotic, especially in an industry where time is key. So it’s reassuring to know that someone else has their eyes on our IT infrastructure.

“If we do encounter any problems it is invaluable to have TSG’s vast knowledge and experience to tap in to as they deal with these issues on a daily basis with so many customers of a similar size to us. What might take us hours, or even days to research and resolve can be addressed almost immediately by TSG. TSG’s national presence also means that their London and Manchester offices place them perfectly to get to us promptly if the need arises.”

Paul Burns, chief technology officer at TSG, explained: “Leigh Day are a great example of how TSG is helping customers bring the best out of their business by maximising their investment in technology. We combine decades of experience, the highest level of accreditation and exceptional relationships with best-of-breed partners to create modern solutions that bring tangible results.

“What appeals to firms in the professional services sector like Leigh Day is our clearly defined Service Level Agreements (SLAs). We understand the need to align technology to meet the specific requirements a business has to ensure they continue to operate at all times. This is particularly crucial in time recorded environments.”

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