Card crime rockets
Consumers ‘uneasy’ as contactless card fraud soars
Contactless card use has rocketed by 300% in the last year but contactless card crise rose 16-fold.
New research shows that a quarter (24%) of all UK adults think the cards make fraud too easy.
A similar number (26%) say they think they are more susceptible to fraud than non-contactless payment methods.
Consumers are still anxious about using the technology, with one in five (19%) claiming they will never use a contactless card because they don’t think they’re secure.
Several banks have also come under criticism for failing to give customers the option before issuing them with contactless cards – and research by Opinium shows 30% of consumers believe that banks should ask customers whether they want a contactless card before issuing them with one.
The cards can also be ‘skimmed’ – a technique in which a scammer uses an RFID chip reading device, widely available online, to lift the cardholder’s details while standing in close proximity to them.
These devices enable criminals to steal a contactless card’s details, which they can subsequently use to make purchases on websites that don’t require the customer to enter the security code of their bank account.
Figures from the UK Cards Association show that in 2014, the total annual contactless fraud loss was £153,000.
In 2015, fraud on contactless cards was recorded at £2.8 million
Research conducted by Opinium in February, 2016. The research base consisted of 2,007 online interviews of UK adults over the age of 18. Results have been weighted to be nationally representative.