Benefits promised for travellers

FirstGroup to invest £500m in TransPennine rail network

FirstGroup TransPennineFirstGroup has won the TransPennine Express rail franchise from next April until 2023 with a promise of more seats, more services, new trains – and pioneering ideas such as half price tickets for jobseekers.

There will be a new direct service between Glasgow and Liverpool, new connections between Glasgow, Edinburgh and Manchester, and between Newcastle and Edinburgh.

During the life of the franchise more than £500m will be invested to transform rail services across the North of England and into Scotland.

The company is promising an 80% rise in capacity at the busiest times of the day and increased connections between the largest cities in the North and Scotland by 55% by 2019.

There will be 220 new vehicles providing an additional 13 million seats a year. These state of the art intercity trains will be faster and more reliable with more seats and luggage space. Journey times will be reduced as the benefits of these new trains and the Government’s investment in electrification kick in. The remaining vehicles will be refurbished to the same standard.

The new TransPennine Express will also operate a timetable that gives a similar level of service at weekends as on weekdays, reflecting the changing nature of work and leisure travel needs. Pioneering fares will be introduced, including half price travel for jobseekers and 16-18 year olds, as well as further discounted travel for groups.

FirstGroup will have responsibility for 19 of the region’s railway stations and will invest more than £18m to further develop these transport hubs. Customer information at stations and via websites and mobile apps will be improved and all TransPennine Express trains and FirstGroup-operated stations will be fitted with free
Wi-Fi by 2018.

A partnership agreement with Network Rail will be developed to deliver more efficient planning of improvement works, keeping customers moving more often. The new TransPennine Express will work closely with key stakeholders including Rail North, Transport for the North and Transport Scotland, as well as local councils and community groups across the network.

FirstGroup has operated the current franchise as majority partner with Keolis since 2004, increasing passenger numbers from 13m to 28m in that time. As sole operator of the new franchise FirstGroup will create a strong and confident new TransPennine Express feel and brand.

Transport Secretary Patrick McLoughlin said: “We promised passengers a world class rail service that would make the Northern Powerhouse a reality – and I’m delighted that we have found an operator that will deliver exactly that. As a one nation government we are committed to closing the economic gap between north and south. This deal, and the joint management of the franchise, will bring the Northern Powerhouse to life.

“First Trans Pennine Express will deliver exciting, ambitious plans that will make a real difference to customers, and – coupled with our commitment to push ahead with electrifying the vital TransPennine route – will help the region realise its full economic potential, ensuring it has a modern 21st century transport system. This is fantastic news for the North.”

FirstGroup’s chief executive Tim O’Toole said: “Our new TransPennine Express franchise will deliver faster and more frequent intercity train services between the North’s major towns and cities and we are excited to help the Government achieve its vision for a Northern Powerhouse.”

Franchise passenger revenues, which were £213m in 2014/15, are expected to increase significantly from the additional capacity created.

Key benefits of the new TransPennine Express franchise:

New and improved trains

  • 44 new state of the art intercity trains, 220 new carriages introduced by 2019
  • Fleet size increases by two-thirds, with over 70% of it new
  • Existing trains all fully refurbished.

More capacity

  • 20,000 extra peak seats per day giving an 80% increase into seven largest cities on the network; with 13 million more seats across our timetable each year by 2019
  • More than double existing capacity on Sundays.

New and better connections

  • 55% increase in TransPennine Express connections between seven largest cities on the network by 2019
  • New 125mph rolling stock supporting reductions in journey time across the region
  • Direct trains from Newcastle to/from Manchester Airport reinstated in December 2016 with two trains per hour service to Newcastle in December 2017
  • New direct services from Liverpool to Glasgow from December 2018
  • Extension of TransPennine Express services beyond Newcastle to Edinburgh from December 2019
  • 16 additional services per day from Glasgow and Edinburgh to Manchester by 2019
  • Six trains an hour between Manchester and Leeds every hour – over 100 services a day
  • Weekend services at similar frequency to weekdays
  • More early and late trains supporting the economic development of the region
  • An integrated network with better connections with local rail, bus and light rail
  • 13 new destinations served including St Helens and Morpeth added to the TransPennine Express network from 2017 and 2019, respectively. Both gaining new hourly direct links to Edinburgh, Leeds, Liverpool, Manchester, Newcastle and York.

More reliable services

  • Target to reduce delays and cancellations by 27%, underpinned by new partnership agreement with Network Rail.

Modern, flexible and value for money ticketing

  • Paperless tickets via mobile, available on all routes and for bus/rail journeys
  • Enabling Smart in the North – integrated ticketing with local smart card schemes
  • More through ticketing with bus, Manchester Metrolink and other tram or light rail systems
  • Discounted fares available for 16-18 year olds and for job-seekers
  • Online direct debit season ticket purchase and further group travel discounts
  • Bookings available up to 26 weeks in advance for Anglo-Scottish services
  • Delay Repay when things go wrong; automatic compensation for registered customers.

Better connected, better informed, better customer experience

  • Free Wi-Fi on Anglo-Scottish services and at all stations by summer 2017
  • Free Wi-Fi on all trains by July 2018 with free TV programmes and films on demand
  • Improved on-board catering, and plugs and USB ports accessible at every seat
  • Real-time passenger information screens on all trains by April 2019
  • New mobile app with journey planner; real-time seat availability on the app and website
  • 24/7 social media team; hearing loops on every train; cycle storage on board.

Station improvements

  • Total of £18m invested in stations across the franchise (19 stations in all)
  • £2.8m investment in customer information systems at stations
  • £1.4m Hull station retail development
  • New or improved ticket offices at Manchester Airport, Huddersfield and Hull
  • Extra car parking spaces and additional cycle parking
  • Improved customer facilities at stations including Click & Collect.

Community and sustainability benefits

  • 30% reduction in train carbon emissions
  • 31% reduction in non-traction energy use
  • 90% of waste to be recycled or prepared for re-use (from 2018)
  • A Living Wage employer, covering all of our employees and contracted staff
  • Dedicated fund to help small businesses grow through innovative use of our stations
  • £29m of funding to support customer and community identified improvements in the franchise.

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