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Tuesday, December 15th, 2015

 

Consumers 'have right to good service'

‘Disappointing’ rise in telecoms complaints

Complaints about phone, broadband and Pay TV providers rose in the last quarter, according to the industry regulator Ofcom. It monitored complaints made about 13 providers of fixed line telephone, fixed line broadband, pay monthly mobile and pay TV services and said it was “disappointed” at the continuing increase. The total volume of telecoms and pay TV complaints made to Ofcom increased between the second and third quarters. Broadband and fixed line telephone saw the most notable increases in total volume of complaints. Complaints about pay monthly mobile and payRead More


Vessel will serve islands

Bute boatyard building ‘gentleman’s’ cruiser

Andy Thoms

A small Scottish boatyard is building a vessel designed for cruising to the Outer Hebrides and St Kilda. READ MORE


Inflation rise and US rates end FTSE’s losing streak

London Stock Exchange

Tue: The FTSE100 rebounded after eight straight sessions of falls, with supermarkets, commodity stocks and better inflation news helping it to close 2.25% higher and push back through the 6,000 mark. The index closed at 6,018 points, its biggest one-day gain in over two months, having fallen 8.5% in the previous eight days. It was lifted as UK inflation returned in November with a 0.1% rise compared to a year ago. Howard Archer, chief UK and European economist at IHS Global Insight, said he saw CPI reaching 1% in the thirdRead More


Morton Fraser adds to family law team

Savita Sharma

Scottish law firm, Morton Fraser, has appointed Savita Sharma (far left) as a consultant and Marisa Cullen as an associate in its family law team in Edinburgh and Glasgow respectively. Ms Sharma is dual qualified and has been practising in England for more than 10 years before taking her position at Morton Fraser. She is an accredited specialist in family law and has been included in the Super Lawyers list for the past three years, which is based on peer recognition and professional achievement. She has particular expertise in divorce andRead More


One of biggest applications ever

Plans submitted for former Tesco sites

Peel Park, East Kilbride

Property developer London & Scottish Investments has submitted one of Scotland’s biggest packages of planning applications as part of a major redevelopment of… READ MORE


Firm briefs Chinese delegation

Telco makes the point in mandarin

JAN MISZALOWSKI 2

A feather in the cap of Scottish telecoms provider FarrPoint which was recommended for a meeting with a delegation from China… READ MORE


Orders pick up after downturn

Glazing firm to take on staff after factory move

Albann

Architectural glazing company Albann has invested half a million pounds in buying bigger premises to support its growth. The company, which has seen an 18% average increase in the value of contracts this year, has taken a unit at the Heatherhouse Industrial Estate, Irvine. The new premises have also allowed Albann to recruit two office-based trainees with a further two appointments planned. The business is looking to hire four production staff. Over the year to 31 March, turnover has risen by 23%, through an uplift in contracts in the public and private sectors. The company’sRead More


Application is complex, says expert

Firms ‘won’t find R&D tax credit easy to access’

Richard Edwards

An initiative by the UK tax authorities to encourage smaller companies to claim for research and development tax relief is almost certain to disappoint them, according to one of the UK’s leading tax credit specialists. Jumpstart has questioned whether the new Advanced Assurance scheme would actually make applications for R&D tax credits any easier for time-pressed SMEs. Advanced Assurance was introduced last month for companies with less than £2 million turnover and fewer than 50 employees. If the companies qualify, the first three years of claims would be allowed without furtherRead More


Collaboration to lure more tourists

VisitScotland in unique tie-in with TripAdvisor

Malcolm Roughead

VisitScotland has joined forces with the world’s largest travel website to bring information about Scotland to the attention of millions more international and UK visitors. READ MORE


Hospitality training

Macdonald placing 400 young on path to jobs

Apprentices

Macdonald Hotels & Resorts, one of the UK’s largest independent groups in the sector, is placing 400 unemployed young people into full-time traineeships next year. Working in partnership with Total People, Macdonald Hotels is offering work experience placements in 17 of its 48 hotels. Unemployed 16 to 24 year olds will be able to apply for the 16 week “Future Talent” programme which will give them experience in all aspects of the hospitality industry. After four weeks, individuals will be able to focus on their preferred positions, mentored by senior managers. Candidates will alsoRead More