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CEO apologises to customers

TalkTalk reveals extent of hack attack as second teen arrested

TalkTalkTalkTalk said today that cyber attackers managed to access the bank details of more than 20,000 customers, far fewer than originally feared, as police arrested a second teenager.

It said that 21,000 unique bank account numbers and sort codes had been accessed; 28,000 obscured credit and debit card details, with the middle six digits removed;15,000 customer dates of birth, and 1.2 million customer email addresses, names and phone numbers. Hackers would not be able to use credit card and debit card numbers.

The company had feared that up to four million customer details may have been hit.

Chief executive Dido Harding said: “Today we can confirm that the scale of attack was much smaller than we originally suspected, but this does not take away from how seriously we take what has happened and our investigation is still on going.”

“On behalf of everyone at TalkTalk, I would like to apologise to all our customers.”

The company’s announcement came as a second teenager was arrested in connection with the attack.

Police said a 16-year-old boy from Feltham, west London was being questioned on suspicion of Computer Misuse Act offences. He was later bailed, Scotland Yard said.

On Monday, a 15-year-old boy was arrested and bailed in County Antrim, Northern Ireland. Officers have also searched a residential address in Liverpool.

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