Personal details hacked
Carphone Warehouse customers on alert over cyberattack
Some may have had their credit card numbers “stolen” along with their names, addresses and other information that would allow hackers to access their accounts.
A spokesman for the company, which recently merged with Dixons, said the attack was stopped immediately, although questions were asked why customers had only just been told after the incident happened on Wednesday afternoon.
Customer information at sister companies Currys and PC World and the other parts of Carphone Warehouse is held on separate systems and was not accessed during the attack.
Sebastian James, group chief executive, said: “We take the security of customer data extremely seriously, and we are very sorry that people have been affected by this attack on our systems.
“We are, of course, informing anyone that may have been affected, and have put in place additional security measures.”
The affected division of Carphone Warehouse operates the websites OneStopPhoneShop.com, e2save.com and Mobiles.co.uk.
The company statement said: “On August 5 we discovered that the IT systems of a division of Carphone Warehouse in the UK had been breached by a sophisticated cyber-attack.
“We took immediate action to secure these systems and launched an investigation with a leading cyber security firm to determine exactly what data was affected.
“We have also put in place additional security measures to prevent further attacks.”
Carphone Warehouse said it was contacting all customers who may have been affected to inform them of the breach and to advise them on how to reduce the risk of further consequences.