Poot succeeds Thundercliffe as Virgin Money CRO
Virgin Money has appointed Susan Poot as group chief risk officer.
Ms Poot (pictured) joins the bank from ING Bank, where she spent more than 20 years in a number of commercial and risk roles, the most recent of which was chief risk officer, retail banking.
In this role she was responsible for setting the standards for credit risk, compliance and operational risk management across all of ING’s retail markets.
Ms Poot, who joins Virgin on 24 January, has a wealth of experience across a range of risk disciplines, with broad banking experience in the first and second line, across both retail and wholesale banking.
She has a track record of working in different geographies, including three years in India at ING Vysya Bank.
Ms Poot holds an MBA in business economics from the University of Amsterdam and completed the executive banking programme: management at INSEAD Business School, Fontainebleau.
She said: “I’m looking forward to bringing my experience as the organisation accelerates its digital first strategy and develops exciting new customer propositions.”
Ms Poot will replace the current group chief risk officer, Mark Thundercliffe, who is retiring after a suitable handover and advisory period.
The appointment follows changes to the executive team at Edinburgh rival Tesco Bank with the appointment of Debbie Walker as chief risk officer (CRO) and Gary Duggan as chief insurance officer and chief executive of Tesco Underwriting, a subsidiary of Tesco Bank.
Ms Walker and Mr Duggan have been operating in these roles on an interim basis since June last year, and their permanent appointments take effect immediately having gained regulatory approval. Ms Walker will also become a member of the Tesco Bank Board.
The bank has also announced that Michael Mustard, legal director and company secretary, will leave in February after seven years to pursue a role in a different sector. Fiona Burden, currently head of legal, has been appointed to replace him.
Jacqui Mallin, director of colleague experience, will leave the business after five years to enable her and her family to spend more time living abroad. The process to recruit her successor is under way.