More diversity in new recruits

Openreach in hiring drive to quicken broadband

Rebecca Watt: new female recruit (contributed)
Rebecca Watt: new female recruit (contributed)

Openreach, BT’s local network business, has hired more than 180 engineers and 35 apprentices across the country to help install lines and fix faults more quickly.

The recruits are also working on rolling out fibre broadband to more households and businesses beyond more than two million Scottish premises which already have access to high speed technology.

Today’s announcement follows the hiring of nearly 150 engineers and apprentices across the country last year.

They are part of a UK-wide initiative which has seen Openreach employ 5,000 engineers and more than 700 apprentices in the last three years.

Its own analysis shows it has been meeting or exceeding all 60 of Ofcom’s service standards with the latest results showing that 84% of faults are fixed within two working days and 93% of lines are installed on time.

A significant number of the jobs have been taken up by ex-service men and women – continuing the company’s long-standing relationship with the UK Armed Forces.

The business remains keen to further increase diversity in the workforce, including the recruitment of more female engineers.

It recently joined forces with other technology firms to create a new mentoring scheme – Step into STEM – which encourages schoolgirls to pursue Science, Technology, Engineering and Mathematics (STEM) careers.

Clive Selley, chief executive of Openreach, said: “Improving the service that we provide to customers is my number one priority, and these new engineering recruits will be helping us connect more people on time and fix faults faster.

“Openreach is already rolling out superfast fibre broadband and is helping the Government achieve its aim of reaching 95% of UK premises by the end of 2017.  As we take the UK beyond superfast, many of these engineers will also be helping us get ultrafast speeds to up to 12 million homes by the end of 2020.

“We’re making big investments to build and maintain our network, but we recognise there’s much more to do and we want to attract the very best people to help us on that journey.”

Brendan Dick, BT Scotland director, said: “This latest recruitment represents another major investment by BT in Scotland as a leading employer and provider of essential services.

“New recruits are now embarking on exciting careers in a fast-moving industry, which is making a major contribution to Scotland’s future success.

“Already, they’re working hard to ensure that local households and businesses get the best possible service whether they’ve ordered the latest new technology or simply reported a fault.

“Given our focus on service, we’ve recruited people who can connect with customers and give them a great experience they’ll remember. In return, they have the opportunity of a fantastic career in a company that’s at the forefront of building the UK’s connected future.”


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